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Resolved

Service disruption during data center power maintenance (Hetzner FSN1-DC8)

Sep 30, 2026 at 6:37am UTC
Affected services
Incoming Mail (SMTP)
Incoming Mail (IMAP)
Inbound Mail Poller
Outgoing Mail (SMTP)
Web App
Desktop Apps
API
Push Notifications

Resolved
Sep 30, 2026 at 9:02am UTC

All Aster services are back to normal. Services were unavailable or degraded from 08:37 to 11:02 CEST. Mail sent to you during this window is delivered as normal once the senders' servers retry. We're sorry for the disruption.

Updated
Sep 30, 2026 at 7:15am UTC

The disruption is caused by maintenance on the emergency power systems at our hosting provider's data center (Hetzner, FSN1-DC8), which left a storage volume on one of our servers unresponsive. We're monitoring the situation and will restore full service as soon as the server is stable. Hetzner's status: https://status.hetzner.com/incident/846711ea-c512-4e62-ac0b-1b29f057847a

Created
Sep 30, 2026 at 6:40am UTC

We're seeing errors and timeouts across Aster Mail. Some users may be unable to sign in, load their mailbox, or send mail. We're investigating.